Terms and Conditions

Terms and Conditions (PDF)

Because we, Online Tapijten, always want the best for out customers, we strive to give you the best sale conditions. If you have any questions, do not hesitate to contact us. Below, we list the most important points for you. Further on this page you will find a more detailed overview.

 

  • Sales prices incl. VAT for private sales within the EU
  • Reliable delivery by Online Carpets or UPS
  • Fast delivery time: avg. 7 to 14 working days within the EU
  • Accurate and up-to-date stock
  • Not satisfied? Replacement, credit or money back! Call +32 (0) 3 886 66 08
  • Secure and easy payment via card, PayPal or bank transfer
  • Personal information can easily be adjusted via customer portal

 

Online trading name

www.onlinecarpets.be, www.onlinecarpets.eu, www.onlinetapijten.eu, www.onlinetapijten.be, www.teppicheonline.eu and www.tapis-en-ligne.eu are the online trading names for Freguco NV

Company Number: BE 0439.741.679

Purchase agreement

When placing an order, the agreement of purchase is reached when your payment has been transferred. This agreement will be archived on our server for a period of 10 years. During this period, it is possible to request a copy via the following e-mail address: info@onlinetapijten.be

Prices

All selling prices are inclusive of VAT. From time to time we may change and adjust our prices. We do this at our own discretion, without any prior notice.

Sizes

Sizes given on knotted pile carpets indicate the length and width of the knotted area only, excluding all fringes and edge finishes, as measured along the central axes of the item. Notwithstanding a commitment to accuracy, all sizes given should be considered as approximate.

Guarantee / Warranty

Freguco NV guarantees that the products meet the contract specifications stated in the offer, the reasonable requirements of sound and / or usability and on the date of the agreement existing legal provisions and / or government regulations. If agreed Freguco NV also guarantees that the product is suitable for other than normal use.

A guarantee provided by Freguco NV, manufacturer or importer does not affect the legal rights and claims that the consumer may assert Under the contract against Freguco NV.

Delivery

All deliveries are handled by UPS or ourselves personally.
We are unable to ship to box addresses.

All our carpets are delivered free of charge within the EU *, by UPS or our own service.

* Except in Malta and Cyprus


Delivery-time

All delivery times are clearly mentioned on each product page. Please take into account that in some situations these can change due to stock variation, but we will inform you regularly of any updates.

Delivery time “immediate”: these products are available in our showroom and can be shipped immediately to you. In this case the delivery time should not exceed 3 work days for a delivery within EU.

Delivery time “in stock”: these products are available in the warehouse. Please note that in this case the delivery will take no longer that 10 work days. The ordered item needs to come for a final quality check to our showroom and will then be sent to you.

Delivery time ‘on request’: the products with these delivery times are being produced, but there is sometimes a longer waiting time due to planning/priority. Please contact us for more details.

Please take into account the following closing times for the warehouse:

  • Official Belgium holidays
  • Yearly summer holidays, 15th July to 15th August (please note that this varies slightly from year to year)
  • ​Christmas and New Year holidays, every year from 23rd December until 03rd January.

Stock and availability 

We try to give the most accurate and up to date stock situation and this is in 99% correctly displayed on our site. Please understand that sometimes due to certain reasons such as high demand, lower production planning or holidays there will be a small difference in availability. Please note that even if the delivery time might differ a little, the products will remain available and deliverable. We will inform you immediatly of any possible changes.

Sales products

Sales prices strictly apply during the dates mentioned on our website. Outside those dates we aren't able to offer the specially discounted rates.

The right to exchange goods if you are not satisfied

You have the right to change the carpet if there is a manufacturing fault. Please note that a slight colour difference between our site photo and the actual product is not considered as a fault, since this occurs as a result of a different light environment. We only use professional photography for an accurate representation.. If you want to change your carpet please contact us on +32 3 88 666 08 and we will help you with your change. The carpet has to be in the same condition as when you bought it and it should not have been used. The right to exchange goods if not satisfied applies only to deliveries made within the EU.

14 days Money Back Guarantee

If you’re not happy with your order get in touch with us and we’ll either organize a replacement, provide you with a store credit or give you your money back. You choose!  Please note that we can only honour the above within 14 days from the dispatch of goods. The customer is responsible for return shipping costs for the products purchased at a reduced price. The 14 days return guarantee doesn't apply for any made-to-measure carpets, all Perletta Carpets range, Brinker Steps & Tones en Zoffany, since these products are made individually on order.

Return

When sending back a carpet you first have to contact us to get a return dispatch note. It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed. The return is not completed until we have received and examined the returned goods.

Card payment

Freguco NV handles secure card payments in collaboration with Hipay.
Card payment is a secure and convenient method of payment for you as a customer. We, as the selling company, will never have knowledge of your card or account information. This information is securely transferred via an encrypted link from you through the Hipay Payment gateway to your bank.

Error on delivery

If something is wrong with your delivery, or if you receive the wrong or a damaged carpet or the wrong number of carpets, please contact us immediately. The error has to be reported no later than two days after the goods have been received; reports received later than this will not be taken into consideration.

Complaints 

If you have any complaints, you can submit it via email: info@onlinetapijten.be or by phone at +32 (0) 3 886 66 08 (calls are charged at the rates set by your telephone company for fixed lines in Belgium). You can also pass a complaint online using the following link: http://ec.europa.eu/odr/

Transportation damages

Visible damage to the goods shall be reported directly to UPS when receiving the package. Hidden damages from transportation have to be reported to UPS as soon as they are discovered.

Intellectual property

The names, images and logos identifying the FREGUCO NV or third parties and their products and services are subject to copyright, design rights and trademarks of the FREGUCO NV and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppels or otherwise any license or right to use any trademark, patent, design right or copyright of the FREGUCO NV or any other third party.

Confidentiality when handling personal information

When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us.
Freguco NV will not give any personal information to any third party.

If you wish to modify your personal information, you can do so by sending an email to info@onlinetapijten.be

Online Price Display

Our display of prices and sold prices displayed on items available through www.onlinecarpets.be, www.onlinecarpets.eu, www.onlinetapijten.eu, www.onlinetapijten.be, www.tapis-en-ligne.eu and www.teppicheonline.eu may vary from prices actually realised or prices offered through sales agents, phone orders or promotional offers. We do not have a price match guarantee.

Code of Conduct 

Freguco NV endorses the BeCommerce Code of Conduct.

Right to withdraw form

 

The order confirmation mail will include a copy of the terms and conditions and a summery of the order.

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1  + 4  =  
Very good service. I will recommend you to friends and colleagues B. Bernt Iver Ferdinand Watermael-Boitsfort Norway

Rugs for Every Taste and Budget

You want rugs that tie the room together. You want cosy floors and toasty feet. You want designer fittings that won’t go unnoticed. What’s more, you want to order yours online. You’ve come to the right place: Online Carpets.

Don’t let the name fool you; our rugs are nothing like the glorified mats other online shops sell these days. Online Carpets is all about state-of-the-art floor coverings for the discerning eye. Fashion fads, dream designs, and colour schemes are what makes us tick. If you feel the same way about your fittings, then enjoy browsing our online catalogue at leisure.

With 10,000+ styles to choose from, you’re bound to find the one that complements your colour scheme, speaks to your exquisite tastes, and rounds off your décor splendidly. Made from fibres of the highest quality, these rugs are anything but run-of-the-mill, ordinary, or passé. ‘Ordinary’ isn’t even in our vocabulary; we had to look it up.

Our passion for perfect carpets has been carried on across four generations and we’re humbly looking forward to another century of carpet crazes. So, we’d like to share with you the joy of finding a rug that matches the rich tapestry of your life. Simply browse our extensive collection, and you’re bound to spot the rug that ticks those boxes for you.

Don’t let our name fool you, however! We are called Online Carpets, choosing the latter part of the name because it is internationally more recognised than “rugs”, but we devote ourselves only to the finest of rugs available. While we appreciate the value and comfort of a fitted carpet, we don’t specialise in these

Find the Perfect Rug at Online Carpets

Shifting through 10,000+ rugs may seem daunting. Luckily, our website features a very handy search tool that enables you to refine your rug hunt and pinpoint your next pièce de résistance. Home in on your dream carpet and save precious time finding the right size, shape, colour, style, and pattern with a few quick selections on Online Carpets.

Picture yourself on an elegant hearthrug. Imagine playing alongside your children on a colourful playmat. Can you see yourself rolling up the red carpet for your guests? How about sipping your tea alone, snug as a bug on your Online Carpets designer rug. That dream is mere minutes away. Simply search and filter your options on our website.

When your cute little rug rats need space to roam, look for the countless styles in our children’s collection. Our carpets are made of high-quality anti-allergy materials that can sustain high footfall and frequent cleaning. At Online Carpets, we stock classic kids rugs, as well as styles with whimsical patterns and 3D characters. We also have clever rugs with quirky shapes to match the requirements of schools and nurseries, as well as those of finicky children and their loving parents.

To decorate your home using classic carpet styles or deck your office with an eye-catching contemporary rug, select the corresponding category on our website. With Online Carpets, you’ll be impressing your clients and welcoming guests on your made-to-measure runner. You’ll be making people feel at home as soon as they step foot on your warm and cushy floors. Did we mention most styles are suitable for underfloor heating?

We stock rugs and carpets made of the finest materials, including silk, wool, viscose, Tencel, jute, sisal, lamb skin, and cowhide. and cutting-edge synthetic blends. Whatever the style, Online Carpets will catch your eye and tickle your fancy. Ethnic, minimalist, contemporary, Bohemian, shabby chic, vintage, oriental, abstract, tribal, traditional, and rustic are just some of the fabulous styles waiting to be discovered at Online Carpets.

Carefully crafted with meticulous attention to detail, these rugs are hand-knotted, hand-loomed, hand-tufted, and hand-woven to exacting standards. We also stock flatweave, basketweave, and various other weaves, but don’t let your search stop there. Look for rustic loop pile rugs, versatile cut pile carpets, elaborate sculptured pile carpets, fluffy frieze pile rugs, and charming Berber pile carpets and rugs.

Browse our collections to find the patterns and motifs that best match your style. Geometric, gradient, monochrome, colourblock, cameo, patchwork, pastel, floral, paisley, damask, stripes, mottled, and animal prints are just some of the many fabulous types of rugs we stock. Find tastefully coordinated carpets in a variety of colourways, from the classic and subdued pastel to the bright and bold hues of abstract artwork.

The Right Rug Under Your Feet

In a class of their own, our stylish rugs and carpets will turn any room into a platform for you to express yourself. With a sumptuous Online Carpets rug under foot, your decorative project is off to a great start. Enjoy superior craftsmanship and outstanding quality, but also grab yourself a bargain at Online Carpets.

Designed by skilled artists and produced by gifted craftsmen, these rugs are made in India, Nepal, Turkey, and other countries with a rich heritage in carpet weaving. Delivered straight to your door by experienced rugs specialists, each and every one of our carpets is a work of outstanding artistry.

You can’t put a price on style, but we all have budgets to consider. Rest assured, we have designs and makes to suit your allocated budget. Made-to-measure or ready-made, our carpets will match all your requirements, as well as appeal to your particular styling.

Found that perfect rug that goes so well with your colour scheme but not your budget? Try going a size down, or opting for a different shape. We have rectangular carpets, runners, round rugs, and square carpets at Online Carpets. Alternatively, skim through the vast collections for similar styles with heavily discounted prices.

Avail yourself of the opportunity to decorate the home with a gorgeous carpet made to your specifications and to your taste. Let it breathe new life into your room and speak to your personal sense of style.

Top Brands at Online Carpets

At Online Carpets, we work with over 30 of the industry’s most highly acclaimed rug and carpet designers. With such a bountiful supply of stellar brands collaborating with us, we’re always ready and eager to bring you the latest and most sought-after carpet designs as soon as the collections are launched.

We’re proud to be able to work with the likes of Louis de Poortere, Ligne Pure, Osta Carpets, Freguco, Angelo Rugs, and other established Belgian brands. But we also collaborate with labels across Europe and beyond, including winners of several industry accolades. In so doing, we’re proudly able to offer exceptional quality and top-notch service to all our customers.

At Online Carpets, you’ll find top global brands like Calvin Klein, Ted Baker, Wedgwood, Esprit, Harlequin, Claire Gaudion, and Sanderson featuring on our website and gracing us with their collections. You’ll also find brands that cater specifically to younger audiences, such as Sigikid and Smart Kids.

Whatever your personal affinity or loyalty toward a specific brand, we’ll help you maintain that relationship with the label by offering you exclusive discounts and regular sales. Enjoy our generous first-time buyer discounts, save a pretty penny, and come back to our website for flash sale events. We’ll do our utmost to ensure that you make the most of your online spend.

We’re always standing by for suggestions and we love to exchange ideas with existing and prospective clients, so please don’t hesitate to get in touch. We won’t rest until you’re happy with your carpets, and we’re here for you with round-the-clock help before and after the sale. Drop our support staff a quick note if you need us, or better yet, drop in for a chat at the store, where you can see your favourite styles up-close.

14 days return policy 5 generations of experience personal advice family business