Everything was smooth from the beginning.. The person I had a chat at first was very helpful and informative. I would definitely go and order again if a need for a new rug.
Pete Joonas P.
My only concern is that only one driver was sent to deliver the carpet so I had to help him from the street up 2 flights of stairs and I am a 60 year old lady!! If I had been unable to help I do not know what he would have done. Otherwise, very satisfied!
Very happy with the overall service
The carpet looks even better in my apartmen.Colors are very beautiful.Great quality and fast shipping.
Good selection of rugs, great prices, fast delivery. Just you need to improve communication with the client ( confirmation email, email about despatching ) . thanks
Reply from Online Carpets : Thank you Sylwia for your feedback. We are trying to improve the communication, but most of times the main cause for not receiving emails from us is because they land in a SPAM folder. There is very little we can do about this, as these are local server settings, done by either yourself or the mail/internet provider. We are however looking into a way around this and we hope to be able tofind a decent solution soon.
Unfortunately, the UPS delivery system did not work for us. Attempted to reschedule the delivery for a different day but the carrier attempted to deliver it on the original date and no one was at home. UPS then left the rug at a local collection point which required us to carry the rug some distance to the car.
Teignmouth - Devon
Reply from Online Carpets : Dear Julien,
I'm sorry to hear that the UPS service hasn't lived up to the expectations. They should be trying to delivery on 3 consecutive days according to our contract, and if you are not at home on the first day they should leave a notice for you to contact them to re-schedule. They should only deposit the rug at a UPS collection point if they fail to find somebody at home after 3 attempts. Hopefully you will enjoy the rug for a long time, and we will in the meantime try to get UPS to improve.
Great carpet, great service. I am so happy with my choice!
Very happy with my order & price was very competitive. Delivery time was excellent. Would highly recommend your company.
Have purchased my rug whilst chatting with Christian on IM not only customer service was exceptional by Christian , the item purchased was the exactly the item as as expected .delivered in impeccably packed . Immediate dispatch and excellent UPS tracking , customer service and delivery
I am very pleased with the overall online experience with this company .
I do recomend this company for your online rugs purchase.
AG ( Australia)
Very happy with service from Christian, with the rug and with the delivery. Great selection, but one or two from catalogue not in store (understandably, the selection is already huge). Will come back next time I'm looking for a rug and would recommend you.
We have received the carpet! Looks great!
Thank you! I will recommend your company to my friends if they will need carpet.Great service!
Have bought rug from you before was very satisfied with the quality and price
Would definitely buy again
Very good service. Communication extremely good. We will certainly recommend you to others.
Killaloe, Co Clare
Great company, fantastic you also deliver internationally at no extra charge!
WALTON ON THAMES
Great Britain (except Northern Ireland)
Excellent communication and customer service.
Excellent service, prices and delivery
Thank you very much !
Veel dank !
Thanks Cristian was great very helpful.
Website was a little buggy but overall very happy
Box Hill South
First time we bought a furniture of this value on internet. Good experience and a great quality of service with a help to find what we were searching. Thank you, we wish you all the best.
Jacqueline & Pascal F.
Delivery was a bit slower than I initially expected, but overall I am satisfied, the carpets arrived in good condition.
Overall, very happy with the provided services; excellent communications; punctual delivery. Very happy customer and highly recommended.
Santana de Mures
We were looking for a very specific rug - we knew the brand and model. Found the website via Google. Very easy to use, and happy that there is shipping to Israel.
Shipping was great - quick, packaged very well. (A little expensive, but air freight for a heavy rug wouldnt be cheap...)
Had a great purchasing experience.
However, I did submit a question via the website (about care for the rug and using a vacuum/ dyson vacuum), and have yet to receive a response.
Reply from Online Carpets : Dear David,
Great to hear that you enjoyed the online shopping experience on our site ! :-)
We haven't yet received any email regarding vacuum cleaning, but we saw your reaction/evaluation and we take this opportunity to answer it :
Your confirmation email contains the basic care instructions, including vacuum cleaning. See below a copy of this :
Please follow the following simple steps and you will be enjoying your carpet for much longer:
Clean your carpet regularly with a commercially available vacuum cleaner to remove dust and dirt.
Some individual threads may come loose during the first few weeks of use. Do not pull longer threads protruding from the pile. Cut off these threads with a pair of small scissors.
Remove stains using a damp cloth. Do not rub. Do not allow stains to dry.
Have the carpet cleaned by a professional carpet cleaner should more intensive cleaning be required.
These carpets are suitable for underfloor heating and they are antiallergenic.
If there is anything more specific you want to know, please don't hesitate to contact us.
Im delighted with my purchase of ivory/brown rug,it looks good, feels good and is of top quality craftsmanship.
If i require another rug ,ill be back to you
Thanking you Peter Madden
friendly and precise service; very good value for money; I am perfectly satisfied
Jozef Franz H.
Thank you so much for a beautiful carpet Adore. It is really adorable.Olga
We would recommend to our friends. Good choice. And will order again.
Beautiful carpet. Very fast delivery. Thank you :)
I got the carpet today. It is beautiful. I am also extremely happy with the swift service both from you and UPS. Thank you very much.
excellent service. Extremely satisfied with both purchasing / delivery and by actual carpet.
Needs a filter by price.
Reply from Online Carpets : Dear Uldis,
Many thanks for your suggestion !
Because of the way the products are displayed on the site, a price filter is not possible right now. We have one product with multiple sizes.
However, you're 100% right, it would be easier to have this filter, and we are looking at the possibilities to do this in the future.
In the meantime we hope you fully enjoy your purchased carpet.
Excellent service, and very nice to deal with. Will definitely use your site again.
Peter & Mary
Portmarnock, Co. Dublin
More runners please :)
Thank you !
I would like to inform you that today I received the carpet. ...it is far beyond my expectations. I mean I knew it was beautiful, but seeing it ..it is so much more...... simply wonderful.
will certainly shop from your site again
Website could be slightly faster sometimes, a small change that could make a big impact. My rugs were on backorder and took quite sometime, which was okay but could have been communicated sort of midthrough to keep me updated and relaxed. Kenneth
Very satisfied , i'll buy again in next future
Easy to deal with even though i only speak English and very helpful.
Thoroughly satisfied with all aspect of my purchase.
I received the carpet today.
Thank you for making the change so easy, I like it!
Have a good WE!
We were generally very pleased with the product and your efficient service. Thank you most sincerely. Sue
Groot-Brittannië (behalve Noord-Ierland)
I am very satisfied with the rug I ordered. The communication with the staff was excellent. I had to wait for my order for a few months, but it was a specific-size rug so I understand it's a long procedure.
Everything was great, thanks!
Excellent service and very friendly company. I love my new rug
Very good service. I will recommend you to friends and colleagues
B. Bernt Iver Ferdinand
Just to let you know I received the rug today. I am very pleased with it and many thanks for your help.
We just received the second carpet and are also pleased with this one.
Have a nice week-end,
Jacqueline & Pascal F.
Nice product for reasonable price, thank you.
I was most impressed with the service I received and the prompt delivery of the rug which is wonderful . Thank you.
Correcte en snelle aanpak en communicatie. Persoonlijke service en prachtige kwaliteit van tapijten.
Everything was great! I love our carpet. Thanks!
Very happy with our carpet
An easy to use service!
Beautiful looking carpet, very well received by my 4 year old boy. Although it’s not wool, it almost feels like it is, it ‘s thick and warm.
Very nice customer service as well, promp response and delivery on time.
Fully satisfied, would order from you again. Thanks.
as promised please find attached a few pictures from our carpet which we still like very much.
excellent! thank you Christian for your patience with my order.
Lovely rug and great service. Very happy customer. Christian particularly helpful and knowledgable. Thank you.
The rug I bought for my daughters room sheds a lot of fibres. I hope it will continue to look good in the longer-term, despite this.
Reply from Online Carpets : Dear Ruth,
This is absolutely normal in the first few weeks. Regular vacuum cleaning will help stop this quicker. Please keep us informed of the progress.
After numerous times of bothering you I just wanted to thank you for excellent, precise and friendly service. The carpet arrived today just as planned and looks marvellous!
With best regards
thank you for the lovely carpet and the great service. A great experience overall.