I received the carpet today. Thank you for making the change so easy, I like it! Have a good WE! Jaana K. Schaerbeek Belgique

Thanks Cristian was great very helpful. Website was a little buggy but overall very happy Lee M. Box Hill South Australia
An easy to use service! Ruth F. Luxembourg-ville Luxembourg
Dear Cristian, After numerous times of bothering you I just wanted to thank you for excellent, precise and friendly service. The carpet arrived today just as planned and looks marvellous! With best regards Kati Ylitalo Kati Y. Lahti Finland
My only concern is that only one driver was sent to deliver the carpet so I had to help him from the street up 2 flights of stairs and I am a 60 year old lady!! If I had been unable to help I do not know what he would have done. Otherwise, very satisfied! Jenny H. Amsterdam Pays-Bas
we absolutely love the carpet, it’s perfect in our chalet. Thanks so much! Victoria B. Abu Dhabi UAE
Hi There, Im delighted with my purchase of ivory/brown rug,it looks good, feels good and is of top quality craftsmanship. If i require another rug ,ill be back to you Thanking you Peter Madden Madden P. Athlone Ireland
Very satisfied , i'll buy again in next future alberto b. castelfranco veneto Italy
We were looking for a very specific rug - we knew the brand and model. Found the website via Google. Very easy to use, and happy that there is shipping to Israel. Shipping was great - quick, packaged very well. (A little expensive, but air freight for a heavy rug wouldnt be cheap...) Had a great purchasing experience. However, I did submit a question via the website (about care for the rug and using a vacuum/ dyson vacuum), and have yet to receive a response. David H. Raanana Israel Reply from Online Carpets : Dear David,

Great to hear that you enjoyed the online shopping experience on our site ! :-)

We haven't yet received any email regarding vacuum cleaning, but we saw your reaction/evaluation and we take this opportunity to answer it :
Your confirmation email contains the basic care instructions, including vacuum cleaning. See below a copy of this :

Please follow the following simple steps and you will be enjoying your carpet for much longer:

Clean your carpet regularly with a commercially available vacuum cleaner to remove dust and dirt.

Some individual threads may come loose during the first few weeks of use. Do not pull longer threads protruding from the pile. Cut off these threads with a pair of small scissors.

Remove stains using a damp cloth. Do not rub. Do not allow stains to dry.

Have the carpet cleaned by a professional carpet cleaner should more intensive cleaning be required.

These carpets are suitable for underfloor heating and they are antiallergenic.

If there is anything more specific you want to know, please don't hesitate to contact us.

Kind regards,
Fully satisfied, would order from you again. Thanks. Timothy A. Vienna Austria
Carpet is of great quality and was delivered undamaged. Additionally your website is very easy to use/sort/filter by size or browsing for patterns, only comment is the time required to remove filters from a search could be faster, Communication-wise I found myself worried when there was no communication after one week, only after the order changed status ( in this instance 15 days). I believe one great quality-of-life improvement would be a 'reminder' email after one week, just reporting that the order is in progress and on-time. Despite this point, you have a fantastic selection of rugs, a usable website and safe delivered items. I can only positively recommend your website. Best of luck, RC Costa R. Vila Franca de Xira Portugal Reply from Online Carpets : Dear Ricardo,

Many thanks for your constructive feeback. In fact I have already contacted the IT to enquire further in the posibility to have this implemented. After all we need to learn all the time, and free advice is always welcome ;-)

Glad to hear that it was easy to find the carpet and, most important, that you like it.

We wish you many years of enjoying it, and don't hesitate to get in touch should you need any advice.

Kind regards
online carpets
We just received the second carpet and are also pleased with this one. Have a nice week-end, Jacqueline & Pascal F. Loulé Portugal
OUTSTANDING I would like to inform you that today I received the carpet. ...it is far beyond my expectations. I mean I knew it was beautiful, but seeing it ..it is so much more...... simply wonderful. will certainly shop from your site again MANY thanks Maria Maria G. Mosta Malta
Everything was really very perfect. Speed of delivery, communication, willingness to solve my payment requirements. You have a perfect team. Tsametis M. Praha 6 Czech Republic
Lovely rug and great service. Very happy customer. Christian particularly helpful and knowledgable. Thank you. greg j. Fleet France
Dear Christian, as promised please find attached a few pictures from our carpet which we still like very much. Best regards, Dietrich Dietrich R. Etterbeek België
Excellent service, good communication! Simona P. Oudergem Belgium
More runners please :) Eller E. Tallinn Estonia
Thank you very much ! Veel dank ! Craciun O. CUGIR Roumanie
The rug I bought for my daughters room sheds a lot of fibres. I hope it will continue to look good in the longer-term, despite this. Ruth F. Luxembourg-ville Luxembourg Reply from Online Carpets : Dear Ruth,

This is absolutely normal in the first few weeks. Regular vacuum cleaning will help stop this quicker. Please keep us informed of the progress.

Kind regards,
Thank you ! Alexey E. Schoten Belgium
Good selection of rugs, great prices, fast delivery. Just you need to improve communication with the client ( confirmation email, email about despatching ) . thanks Sylwia M Ashbourne Ireland Reply from Online Carpets : Thank you Sylwia for your feedback. We are trying to improve the communication, but most of times the main cause for not receiving emails from us is because they land in a SPAM folder. There is very little we can do about this, as these are local server settings, done by either yourself or the mail/internet provider. We are however looking into a way around this and we hope to be able tofind a decent solution soon.
Kind regards,
Online Carpets
Very happy with the overall service Genovese A. Qrendi Malta
Superb Company to deal with. Very professional and absolutely no issues. Highly recommended. Thanks Brian M. Dublin Irlande
Have bought rug from you before was very satisfied with the quality and price Would definitely buy again Andrea Tawse Andrea T. Aberdeen Grande-Bretagne
Excellent service, and very nice to deal with. Will definitely use your site again. Regards. Mary Peter & Mary Portmarnock, Co. Dublin Ireland
friendly and precise service; very good value for money; I am perfectly satisfied Jozef Franz H. Brussel Belgium
Overall, very happy with the provided services; excellent communications; punctual delivery. Very happy customer and highly recommended. Joseph V Santana de Mures Romania
Nice design, big selection, nice job, congratulation and thanks! Nemeth D. Budapest Hungary
Fantastic service and very pleased with the carpet. Thank you Christian for all your help and advice. Paulina W. Staplehurst United Kingdom
I am very satisfied with the rug I ordered. The communication with the staff was excellent. I had to wait for my order for a few months, but it was a specific-size rug so I understand it's a long procedure. Urszula S. pinczow Poland
Excellent service, prices and delivery Joel L. Helsinki Finlande
already bought 2 carpets, very happy. Samira Baden-Baden Duitsland
Have purchased my rug whilst chatting with Christian on IM not only customer service was exceptional by Christian , the item purchased was the exactly the item as as expected .delivered in impeccably packed . Immediate dispatch and excellent UPS tracking , customer service and delivery I am very pleased with the overall online experience with this company . With thanks I do recomend this company for your online rugs purchase. AG ( Australia) Erica G. Perth Australia
Very good service. I will recommend you to friends and colleagues B. Bernt Iver Ferdinand Watermael-Boitsfort Norway
We have received the carpet! Looks great! Thank you! I will recommend your company to my friends if they will need carpet.Great service! Best regards Robert Robert K. Tallinn Estonie
Beautiful carpet. Very fast delivery. Thank you :) Susanna H. Kiiminki Finlande
Website could be slightly faster sometimes, a small change that could make a big impact. My rugs were on backorder and took quite sometime, which was okay but could have been communicated sort of midthrough to keep me updated and relaxed. Kenneth sundnes k. bodo Norvège
Very happy with our carpet Hollar R. Peniscola Spain
Very good service. Communication extremely good. We will certainly recommend you to others. Gerard M. Killaloe, Co Clare Ireland
We were generally very pleased with the product and your efficient service. Thank you most sincerely. Sue Susan C.-H. London Groot-Brittannië (behalve Noord-Ierland)
Very happy with my order & price was very competitive. Delivery time was excellent. Would highly recommend your company. John C. Dublin Ireland
Everything was great, thanks! Manuel F.B. Helsinki Finland
Very happy with service from Christian, with the rug and with the delivery. Great selection, but one or two from catalogue not in store (understandably, the selection is already huge). Will come back next time I'm looking for a rug and would recommend you. Jennifer L. Schaerbeek Belgium
Correcte en snelle aanpak en communicatie. Persoonlijke service en prachtige kwaliteit van tapijten. B.D. Rupelmonde België
Nice product for reasonable price, thank you. Kotlik J. Pribram Czech Republic
Very good, thank you! dellow j. Stockholm Suède
Very nice website. Easy to find out all the information I needed. Free shipping is great. Everything worked out exactly as expected. Very happy with my rug. Exactly what I wanted. Thank you. Teresa D. Dublin 18 Ireland
Great carpet, great service. I am so happy with my choice! Monica C. Goteborg Sweden
First time we bought a furniture of this value on internet. Good experience and a great quality of service with a help to find what we were searching. Thank you, we wish you all the best. Jacqueline & Pascal F. Loulé Portugal
Very good quality, very good service Jeannet B. Amsterdam Pays-Bas
thank you for the lovely carpet and the great service. A great experience overall. Alan W. London Great Britain
Fast delivery, safety packaging, exactly as on the photo Nataliya U. Limassol Cyprus
Unfortunately, the UPS delivery system did not work for us. Attempted to reschedule the delivery for a different day but the carrier attempted to deliver it on the original date and no one was at home. UPS then left the rug at a local collection point which required us to carry the rug some distance to the car. Julian S. Teignmouth - Devon Great Britain Reply from Online Carpets : Dear Julien,

I'm sorry to hear that the UPS service hasn't lived up to the expectations. They should be trying to delivery on 3 consecutive days according to our contract, and if you are not at home on the first day they should leave a notice for you to contact them to re-schedule. They should only deposit the rug at a UPS collection point if they fail to find somebody at home after 3 attempts. Hopefully you will enjoy the rug for a long time, and we will in the meantime try to get UPS to improve.
Kind regards,
Cristian Sanduc
Online Tapijten
Very satisfied over all. And happy for free shipping costs even to another country. JARNA H. Helsinki Finland
Honestly, one of the best shops I've ever dealt with. I'm totally happy with my new rug, thank you very much! Eugenia P. Freiburg Allemagne
thank you Ugne S. Panevezio raj. Lithuania
Very pleased with the overall experience. Lucia C. Madrid Spain
Score off 100 is appropriate because it’s an excellent quality carpet and the service and delivery was extremely quick and efficient. Thank you Anastasia Anastasia M. Belfast Northern Ireland
Everything was great! I love our carpet. Thanks! Lucie Brussel Belgium
Delivery was a bit slower than I initially expected, but overall I am satisfied, the carpets arrived in good condition. F. Budapest Hungary
Great company, fantastic you also deliver internationally at no extra charge! YVONNE P. WALTON ON THAMES Great Britain (except Northern Ireland)
Hi, everything was OK except the DELIVERY. I was very shocked how poorly was the carpet packed. It was packed only in one layer of plastic bag. The bag was dirty probably from the transport and had some holes in it. Also the carpet was not straight, but bent in half, because it is thin and soft. Fortunately the carpet was not damaged and is beautiful. So for such an expensive carpet and especially in white color I would expect much safer packaging and delivery services. Hope my comment will help you for the future. Petra W. Pezinok Slovakia Reply from Online Carpets : Dear Petra,

First of all, we're happy to hear that you have received the rug and you love it.

Thank you for bringing this to our attention. We have tried many different options for packaging and opted for the strongest plastic foil, at 200 microns. Unfortunately, some of the local drivers are really not bothered at all how they transport/handle the carpets, and they end up being dragged around on the streets, without any care and consideration. These are heavier items, but this should not be an excuse, since they charge us enough for the service. It hurts us as well to hear this and we've reported it several times. Unfortunately, it is really up to the local guy and we hope that UPS is instructing/teaching them better every time. We will send them a new email/complaint and hope they take notice.

Please don't hesitate to contact us should you have any further questions, and we hope you will enjoy the rug for many years to come.

Kind regards,
Thank you very much! Next carpet I will buy from you shop again. :) Natalia N. Cyprus
Easy to deal with even though i only speak English and very helpful. Thoroughly satisfied with all aspect of my purchase. Victor E. Looe Grande-Bretagne
Excellent service and very friendly company. I love my new rug Anne R. Scarborough Grande-Bretagne
Needs a filter by price. Uldis M. Riga Latvia Reply from Online Carpets : Dear Uldis,

Many thanks for your suggestion !

Because of the way the products are displayed on the site, a price filter is not possible right now. We have one product with multiple sizes.

However, you're 100% right, it would be easier to have this filter, and we are looking at the possibilities to do this in the future.

In the meantime we hope you fully enjoy your purchased carpet.

Kind regards,
Online Carpets
We would recommend to our friends. Good choice. And will order again. Tarmo Tallinn Estonia
Excellent communication and customer service. Kirsty C DOCKLANDS VICTORIA Australia
excellent service. Extremely satisfied with both purchasing / delivery and by actual carpet. Claire A. Marsascala Malta
Excellent at both delivery and product quality ANTONIA K. ATHENS Greece
Absolutely delighted. Fast delivery to Ireland and I got a beautiful rug at an excellent price. thank you Jasmine M. Dublin Irlande
I was most impressed with the service I received and the prompt delivery of the rug which is wonderful . Thank you. Helen E. Eastbourne Great Britain
Good products, reasonable prices, effective delivery. Very satisfied! Thank you! Tiina J. Tampere Finland
Excellent customer and delivery service!I ordered two carpets in really competitive prices compared to stores retail prices!Customer service and communication also through the live chat was very responsive, direct and effective!The carpets arrived in time (in fact even earlier than expected) in great condition!I highly recommend this e-shop! TATIANA Z. ATHENS Greece
Thank you so much for a beautiful carpet Adore. It is really adorable.Olga Olga P. Prague Czech Republic
Just to let you know I received the rug today. I am very pleased with it and many thanks for your help. Susan H. Tonbridge Great Britain
Everything was smooth from the beginning.. The person I had a chat at first was very helpful and informative. I would definitely go and order again if a need for a new rug. Pete Joonas P. Helsinki Finlande
The carpet looks even better in my apartmen.Colors are very beautiful.Great quality and fast shipping. MATIJACA I. SPLIT Croatie
excellent! thank you Christian for your patience with my order. Michaela B. Bratislava Slovakia
Beautiful looking carpet, very well received by my 4 year old boy. Although it’s not wool, it almost feels like it is, it ‘s thick and warm. Very nice customer service as well, promp response and delivery on time. Georgeta D. onesti Roumanie
I got the carpet today. It is beautiful. I am also extremely happy with the swift service both from you and UPS. Thank you very much. Linda H. Varna Bulgarie
I LOVE my new rug. I had a very specific rug in mind and you had the best price compared to other retailers. I thought it may be issue receiving this in the US but it was very easy with no problems. Gave a 99% on the delivery only because I was impatient and wanted my rug the next day :-) Other than that I am very happy. Rubin S. San Francisco États-Unis d'Amérique

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