Excellent service, prices and delivery
An easy to use service!
The rug I bought for my daughters room sheds a lot of fibres. I hope it will continue to look good in the longer-term, despite this.
Reply from Online Carpets : Dear Ruth,
This is absolutely normal in the first few weeks. Regular vacuum cleaning will help stop this quicker. Please keep us informed of the progress.
Website could be slightly faster sometimes, a small change that could make a big impact. My rugs were on backorder and took quite sometime, which was okay but could have been communicated sort of midthrough to keep me updated and relaxed. Kenneth
I am very satisfied with the rug I ordered. The communication with the staff was excellent. I had to wait for my order for a few months, but it was a specific-size rug so I understand it's a long procedure.
Unfortunately, the UPS delivery system did not work for us. Attempted to reschedule the delivery for a different day but the carrier attempted to deliver it on the original date and no one was at home. UPS then left the rug at a local collection point which required us to carry the rug some distance to the car.
Teignmouth - Devon
Reply from Online Carpets : Dear Julien,
I'm sorry to hear that the UPS service hasn't lived up to the expectations. They should be trying to delivery on 3 consecutive days according to our contract, and if you are not at home on the first day they should leave a notice for you to contact them to re-schedule. They should only deposit the rug at a UPS collection point if they fail to find somebody at home after 3 attempts. Hopefully you will enjoy the rug for a long time, and we will in the meantime try to get UPS to improve.
We would recommend to our friends. Good choice. And will order again.
Delivery was a bit slower than I initially expected, but overall I am satisfied, the carpets arrived in good condition.
Nice product for reasonable price, thank you.
Thank you so much for a beautiful carpet Adore. It is really adorable.Olga
Lovely rug and great service. Very happy customer. Christian particularly helpful and knowledgable. Thank you.
Fully satisfied, would order from you again. Thanks.
Correcte en snelle aanpak en communicatie. Persoonlijke service en prachtige kwaliteit van tapijten.
Very happy with the overall service
My only concern is that only one driver was sent to deliver the carpet so I had to help him from the street up 2 flights of stairs and I am a 60 year old lady!! If I had been unable to help I do not know what he would have done. Otherwise, very satisfied!
Excellent service and very friendly company. I love my new rug
Everything was great! I love our carpet. Thanks!
Thank you very much !
Veel dank !
Im delighted with my purchase of ivory/brown rug,it looks good, feels good and is of top quality craftsmanship.
If i require another rug ,ill be back to you
Thanking you Peter Madden
Very good service. Communication extremely good. We will certainly recommend you to others.
Killaloe, Co Clare
We were generally very pleased with the product and your efficient service. Thank you most sincerely. Sue
Groot-Brittannië (behalve Noord-Ierland)
Very happy with my order & price was very competitive. Delivery time was excellent. Would highly recommend your company.
Thank you !
Excellent service, and very nice to deal with. Will definitely use your site again.
Peter & Mary
Portmarnock, Co. Dublin
Excellent communication and customer service.
Good selection of rugs, great prices, fast delivery. Just you need to improve communication with the client ( confirmation email, email about despatching ) . thanks
Reply from Online Carpets : Thank you Sylwia for your feedback. We are trying to improve the communication, but most of times the main cause for not receiving emails from us is because they land in a SPAM folder. There is very little we can do about this, as these are local server settings, done by either yourself or the mail/internet provider. We are however looking into a way around this and we hope to be able tofind a decent solution soon.
excellent service. Extremely satisfied with both purchasing / delivery and by actual carpet.
Great company, fantastic you also deliver internationally at no extra charge!
WALTON ON THAMES
Great Britain (except Northern Ireland)
Beautiful carpet. Very fast delivery. Thank you :)
Thanks Cristian was great very helpful.
Website was a little buggy but overall very happy
Box Hill South
Needs a filter by price.
Reply from Online Carpets : Dear Uldis,
Many thanks for your suggestion !
Because of the way the products are displayed on the site, a price filter is not possible right now. We have one product with multiple sizes.
However, you're 100% right, it would be easier to have this filter, and we are looking at the possibilities to do this in the future.
In the meantime we hope you fully enjoy your purchased carpet.
We just received the second carpet and are also pleased with this one.
Have a nice week-end,
Jacqueline & Pascal F.
Very good service. I will recommend you to friends and colleagues
B. Bernt Iver Ferdinand
Easy to deal with even though i only speak English and very helpful.
Thoroughly satisfied with all aspect of my purchase.
I received the carpet today.
Thank you for making the change so easy, I like it!
Have a good WE!
We were looking for a very specific rug - we knew the brand and model. Found the website via Google. Very easy to use, and happy that there is shipping to Israel.
Shipping was great - quick, packaged very well. (A little expensive, but air freight for a heavy rug wouldnt be cheap...)
Had a great purchasing experience.
However, I did submit a question via the website (about care for the rug and using a vacuum/ dyson vacuum), and have yet to receive a response.
Reply from Online Carpets : Dear David,
Great to hear that you enjoyed the online shopping experience on our site ! :-)
We haven't yet received any email regarding vacuum cleaning, but we saw your reaction/evaluation and we take this opportunity to answer it :
Your confirmation email contains the basic care instructions, including vacuum cleaning. See below a copy of this :
Please follow the following simple steps and you will be enjoying your carpet for much longer:
Clean your carpet regularly with a commercially available vacuum cleaner to remove dust and dirt.
Some individual threads may come loose during the first few weeks of use. Do not pull longer threads protruding from the pile. Cut off these threads with a pair of small scissors.
Remove stains using a damp cloth. Do not rub. Do not allow stains to dry.
Have the carpet cleaned by a professional carpet cleaner should more intensive cleaning be required.
These carpets are suitable for underfloor heating and they are antiallergenic.
If there is anything more specific you want to know, please don't hesitate to contact us.
as promised please find attached a few pictures from our carpet which we still like very much.
Everything was great, thanks!
excellent! thank you Christian for your patience with my order.
First time we bought a furniture of this value on internet. Good experience and a great quality of service with a help to find what we were searching. Thank you, we wish you all the best.
Jacqueline & Pascal F.
Overall, very happy with the provided services; excellent communications; punctual delivery. Very happy customer and highly recommended.
Santana de Mures
Great carpet, great service. I am so happy with my choice!
After numerous times of bothering you I just wanted to thank you for excellent, precise and friendly service. The carpet arrived today just as planned and looks marvellous!
With best regards
More runners please :)
Just to let you know I received the rug today. I am very pleased with it and many thanks for your help.
I would like to inform you that today I received the carpet. ...it is far beyond my expectations. I mean I knew it was beautiful, but seeing it ..it is so much more...... simply wonderful.
will certainly shop from your site again
Very satisfied , i'll buy again in next future
thank you for the lovely carpet and the great service. A great experience overall.
Have purchased my rug whilst chatting with Christian on IM not only customer service was exceptional by Christian , the item purchased was the exactly the item as as expected .delivered in impeccably packed . Immediate dispatch and excellent UPS tracking , customer service and delivery
I am very pleased with the overall online experience with this company .
I do recomend this company for your online rugs purchase.
AG ( Australia)