Beautiful carpet. Very fast delivery. Thank you :)
Im delighted with my purchase of ivory/brown rug,it looks good, feels good and is of top quality craftsmanship.
If i require another rug ,ill be back to you
Thanking you Peter Madden
Lovely rug and great service. Very happy customer. Christian particularly helpful and knowledgable. Thank you.
Very happy with my order & price was very competitive. Delivery time was excellent. Would highly recommend your company.
Delivery was a bit slower than I initially expected, but overall I am satisfied, the carpets arrived in good condition.
The rug I bought for my daughters room sheds a lot of fibres. I hope it will continue to look good in the longer-term, despite this.
Antwort von Teppiche Online : Dear Ruth,
This is absolutely normal in the first few weeks. Regular vacuum cleaning will help stop this quicker. Please keep us informed of the progress.
Leider dauert das Laden Ihrer Seite etwas lange. Ansonsten alles top!
Es gab Probleme beim Anlegen meines Accounts und bei der Durchführung der Bestellung mit dem Account. Sonst war alles Bestens - telefonischer Kontakt war sogar am Samstag möglich (und sehr hilfreich)!
Absolutely delighted. Fast delivery to Ireland and I got a beautiful rug at an excellent price. thank you
First time we bought a furniture of this value on internet. Good experience and a great quality of service with a help to find what we were searching. Thank you, we wish you all the best.
Jacqueline & Pascal F.
Excellent communication and customer service.
Overall, very happy with the provided services; excellent communications; punctual delivery. Very happy customer and highly recommended.
Santana de Mures
friendly and precise service; very good value for money; I am perfectly satisfied
Jozef Franz H.
Die Lieferzeit war allerdings viel zu lang!
Antwort von Teppiche Online : Sehr geehrter Herr Wuttke,
Bitte nehmen Sie unsere Entschuldigung für die Verspätung, aber in diesem Fall hatten wir Pech mit der Weihnachtszeit und Ihren Urlaub, als Sie den Teppich nicht erhalten konnten. Dies führte zu den zusätzlichen 3 Wochen für die Lieferung der Perletta Teppich. Die Ligne Pure Accessoires wurden sofort verschickt. Freut mich zu sehen, dass für den Rest alles in Ordnung ist und dass Sie Ihre schönen Teppiche noch viele Jahre genießen werden.
Sie können uns jederzeit kontaktieren, wenn Sie weitere Fragen haben.
Mit freundlichen Grüßen,
Correcte en snelle aanpak en communicatie. Persoonlijke service en prachtige kwaliteit van tapijten.
I got the carpet today. It is beautiful. I am also extremely happy with the swift service both from you and UPS. Thank you very much.
After numerous times of bothering you I just wanted to thank you for excellent, precise and friendly service. The carpet arrived today just as planned and looks marvellous!
With best regards
Herzlichen Dank für die Lieferung. Herausheben möchte ich die kompetente bedienung und der gute Service. T. Heinrich
Excellent customer and delivery service!I ordered two carpets in really competitive prices compared to stores retail prices!Customer service and communication also through the live chat was very responsive, direct and effective!The carpets arrived in time (in fact even earlier than expected) in great condition!I highly recommend this e-shop!
Ihre Adresse werde ich mit Vergnügen weiterempfehlen - und ev. auch selber wieder einmal berücksichtigen. Herzlichen Dank und 'gute Weihnachtsgeschäfte'!
Very pleased with the overall experience.
We have received the carpet! Looks great!
Thank you! I will recommend your company to my friends if they will need carpet.Great service!
Super Auswahl, faire Preise, sehr schnell Lieferung und unkomplizierte Abwicklung. Vielen Dan!
thank you for the lovely carpet and the great service. A great experience overall.
We just received the second carpet and are also pleased with this one.
Have a nice week-end,
Jacqueline & Pascal F.
My only concern is that only one driver was sent to deliver the carpet so I had to help him from the street up 2 flights of stairs and I am a 60 year old lady!! If I had been unable to help I do not know what he would have done. Otherwise, very satisfied!
Excellent service and very friendly company. I love my new rug
An easy to use service!
Es wäre Wünschesnwert wenn die Zollkosten/Bearbeitung bei der Bestellung ersichtlich wären . Sonst alles bestens
Antwort von Teppiche Online : Sehr geehrter Herr Di Carlo,
Es gibt tatsächlich Zollgebühren von etwa 8-10%. Leider wissen wir nicht vorher, wie sehr genau sie sind, bis der Teppich in der Schweiz ankommt. Aus diesem Grund berechnen wir die Mehrwertsteuer hier in Belgien nicht, was 21% beträgt. Wir könnten das tun, aber dann würdest du keinen Zoll bezahlen, stattdessen würden Sie am Ende etwa 10-13% mehr für Ihren Teppich zahlen, was mir sicher ist, dass Sie es nicht gerne machen würden.
excellent! thank you Christian for your patience with my order.
Hi, everything was OK except the DELIVERY. I was very shocked how poorly was the carpet packed. It was packed only in one layer of plastic bag. The bag was dirty probably from the transport and had some holes in it. Also the carpet was not straight, but bent in half, because it is thin and soft. Fortunately the carpet was not damaged and is beautiful.
So for such an expensive carpet and especially in white color I would expect much safer packaging and delivery services.
Hope my comment will help you for the future.
Antwort von Teppiche Online : Dear Petra,
First of all, we're happy to hear that you have received the rug and you love it.
Thank you for bringing this to our attention. We have tried many different options for packaging and opted for the strongest plastic foil, at 200 microns. Unfortunately, some of the local drivers are really not bothered at all how they transport/handle the carpets, and they end up being dragged around on the streets, without any care and consideration. These are heavier items, but this should not be an excuse, since they charge us enough for the service. It hurts us as well to hear this and we've reported it several times. Unfortunately, it is really up to the local guy and we hope that UPS is instructing/teaching them better every time. We will send them a new email/complaint and hope they take notice.
Please don't hesitate to contact us should you have any further questions, and we hope you will enjoy the rug for many years to come.
Today our carpet arrived. We love that new piece in our apartment. Thanks for your support and your reordering and delivering of the carpet with ups.
Best regards fromStuttgart Germany
Unfortunately, the UPS delivery system did not work for us. Attempted to reschedule the delivery for a different day but the carrier attempted to deliver it on the original date and no one was at home. UPS then left the rug at a local collection point which required us to carry the rug some distance to the car.
Teignmouth - Devon
Antwort von Teppiche Online : Dear Julien,
I'm sorry to hear that the UPS service hasn't lived up to the expectations. They should be trying to delivery on 3 consecutive days according to our contract, and if you are not at home on the first day they should leave a notice for you to contact them to re-schedule. They should only deposit the rug at a UPS collection point if they fail to find somebody at home after 3 attempts. Hopefully you will enjoy the rug for a long time, and we will in the meantime try to get UPS to improve.
Carpet is of great quality and was delivered undamaged.
Additionally your website is very easy to use/sort/filter by size or browsing for patterns, only comment is the time required to remove filters from a search could be faster,
Communication-wise I found myself worried when there was no communication after one week, only after the order changed status ( in this instance 15 days).
I believe one great quality-of-life improvement would be a 'reminder' email after one week, just reporting that the order is in progress and on-time.
Despite this point, you have a fantastic selection of rugs, a usable website and safe delivered items. I can only positively recommend your website.
Best of luck,
Vila Franca de Xira
Antwort von Teppiche Online : Dear Ricardo,
Many thanks for your constructive feeback. In fact I have already contacted the IT to enquire further in the posibility to have this implemented. After all we need to learn all the time, and free advice is always welcome ;-)
Glad to hear that it was easy to find the carpet and, most important, that you like it.
We wish you many years of enjoying it, and don't hesitate to get in touch should you need any advice.
More runners please :)
Everything was smooth from the beginning.. The person I had a chat at first was very helpful and informative. I would definitely go and order again if a need for a new rug.
Pete Joonas P.
Everything was great, thanks!
Very good service. Communication extremely good. We will certainly recommend you to others.
Killaloe, Co Clare
as promised please find attached a few pictures from our carpet which we still like very much.
Wir sind sehr zufrieden mit der gesamten Abwicklung (sehr gute und nette Kommunikation, schnelle Lieferung in vorgestellter Qualität). Werden jederzeit gern wieder bestellen und auch weiterempfehlen.
Mit freundlichen Grüßen
I received the carpet today.
Thank you for making the change so easy, I like it!
Have a good WE!
Komme gerne wieder!!!
der Teppich ist am Montag, wie angekündigt, geliefert worden.
Die Qualität ist sehr gut und wir sind sehr zufrieden
mit Ihrem Service.
Wir werden Sie sehr gerne weiterempfehlen.
Wir wünschen Ihnen schöne Weihnachten und
alles Gute für 2017.
Mit freundlichen Grüßen
I got the carpet yesterday. Thanks again for your help.
Very good quality, price and service. Thank you
Great company, fantastic you also deliver internationally at no extra charge!
WALTON ON THAMES
Great Britain (except Northern Ireland)
Very happy with service from Christian, with the rug and with the delivery. Great selection, but one or two from catalogue not in store (understandably, the selection is already huge). Will come back next time I'm looking for a rug and would recommend you.
Thanks Cristian was great very helpful.
Website was a little buggy but overall very happy
Box Hill South
Very good service. I will recommend you to friends and colleagues
B. Bernt Iver Ferdinand
Er gefällt uns sehr gut und die Farbe passt!
Vielen dank, für den unkomplizierten Umtausch!!!
Sehr guter Service und netter Kontakt
I was most impressed with the service I received and the prompt delivery of the rug which is wonderful . Thank you.
Teppich sollte sofort verfügbar sein, war es aber leider nicht. Telefonisch war die Nachfrage auch schwierig, da kein Deutsch gesprochen wurde. Antworten auf Mails habe ich allerdings immer sehr schnell bekommen und der Service zum Versand des Teppichs war toll. Daher würde ich bei euch wieder kaufen!
Everything was according to the website informations.
We were looking for a very specific rug - we knew the brand and model. Found the website via Google. Very easy to use, and happy that there is shipping to Israel.
Shipping was great - quick, packaged very well. (A little expensive, but air freight for a heavy rug wouldnt be cheap...)
Had a great purchasing experience.
However, I did submit a question via the website (about care for the rug and using a vacuum/ dyson vacuum), and have yet to receive a response.
Antwort von Teppiche Online : Dear David,
Great to hear that you enjoyed the online shopping experience on our site ! :-)
We haven't yet received any email regarding vacuum cleaning, but we saw your reaction/evaluation and we take this opportunity to answer it :
Your confirmation email contains the basic care instructions, including vacuum cleaning. See below a copy of this :
Please follow the following simple steps and you will be enjoying your carpet for much longer:
Clean your carpet regularly with a commercially available vacuum cleaner to remove dust and dirt.
Some individual threads may come loose during the first few weeks of use. Do not pull longer threads protruding from the pile. Cut off these threads with a pair of small scissors.
Remove stains using a damp cloth. Do not rub. Do not allow stains to dry.
Have the carpet cleaned by a professional carpet cleaner should more intensive cleaning be required.
These carpets are suitable for underfloor heating and they are antiallergenic.
If there is anything more specific you want to know, please don't hesitate to contact us.
Excellent service, prices and delivery
Easy to deal with even though i only speak English and very helpful.
Thoroughly satisfied with all aspect of my purchase.
Very satisfied , i'll buy again in next future
Website could be slightly faster sometimes, a small change that could make a big impact. My rugs were on backorder and took quite sometime, which was okay but could have been communicated sort of midthrough to keep me updated and relaxed. Kenneth
Hat alles sehr gut geklappt. Auch bei meiner Nachfrage wurde mir prompt geantwortet. Teppich kam gut verpackt und unversehrt bei uns an. Vielen Dank!
Die Webseite ist sehr langsam.
Der Kontakt ist sehr freundlich!
Die Firma ist sehr zu empfehlen!!!
Beautiful looking carpet, very well received by my 4 year old boy. Although its not wool, it almost feels like it is, it s thick and warm.
Very nice customer service as well, promp response and delivery on time.
Very happy with the overall service
Thank you very much !
Veel dank !
The carpet looks even better in my apartmen.Colors are very beautiful.Great quality and fast shipping.
Excellent service, and very nice to deal with. Will definitely use your site again.
Peter & Mary
Portmarnock, Co. Dublin
Thank you !
We were generally very pleased with the product and your efficient service. Thank you most sincerely. Sue
Groot-Brittannië (behalve Noord-Ierland)
Very good, thank you!
Nice product for reasonable price, thank you.
Vielen Dank für den schönen Teppich und die schnelle Lieferung. Preis-/Leistungsverhältnis ist top!
Have bought rug from you before was very satisfied with the quality and price
Would definitely buy again
Great carpet, great service. I am so happy with my choice!
Die Kommunikation mit Ihrem Unternehmen ist etwas unpersönlich. Ich hatte daher Sorge, dass mit Zustellung und Lieferung alles klappt. Es hat alles geklappt, aber ich hätte mich über einen persönlichen Ansprechpartner mit Namen für den Notfall gefreut. Das wäre die einzige Anregung.
Hat alles top geklappt, superschöner Teppich, vielen Dank!
Frankfurt am Main
We would recommend to our friends. Good choice. And will order again.
I am very satisfied with the rug I ordered. The communication with the staff was excellent. I had to wait for my order for a few months, but it was a specific-size rug so I understand it's a long procedure.
Kommunikation kann ich nicht beurteilen, da alles ganz reibungslos geklappt hat.
Everything was great! I love our carpet. Thanks!
I would like to inform you that today I received the carpet. ...it is far beyond my expectations. I mean I knew it was beautiful, but seeing it ..it is so much more...... simply wonderful.
will certainly shop from your site again
excellent service. Extremely satisfied with both purchasing / delivery and by actual carpet.
Ihr Service ist perfekt , der Teppich sowieso , das wusste ich schon vorher. Lieferzeit war prompt wie versprochen ! Danke
Super Teppich, sieht genau so aus wie auf den Darstellungen. Die Qualität ist hervorragend.
Very happy with our carpet
Have purchased my rug whilst chatting with Christian on IM not only customer service was exceptional by Christian , the item purchased was the exactly the item as as expected .delivered in impeccably packed . Immediate dispatch and excellent UPS tracking , customer service and delivery
I am very pleased with the overall online experience with this company .
I do recomend this company for your online rugs purchase.
AG ( Australia)
Fully satisfied, would order from you again. Thanks.
Good selection of rugs, great prices, fast delivery. Just you need to improve communication with the client ( confirmation email, email about despatching ) . thanks
Antwort von Teppiche Online : Thank you Sylwia for your feedback. We are trying to improve the communication, but most of times the main cause for not receiving emails from us is because they land in a SPAM folder. There is very little we can do about this, as these are local server settings, done by either yourself or the mail/internet provider. We are however looking into a way around this and we hope to be able tofind a decent solution soon.
Needs a filter by price.
Antwort von Teppiche Online : Dear Uldis,
Many thanks for your suggestion !
Because of the way the products are displayed on the site, a price filter is not possible right now. We have one product with multiple sizes.
However, you're 100% right, it would be easier to have this filter, and we are looking at the possibilities to do this in the future.
In the meantime we hope you fully enjoy your purchased carpet.
Just to let you know I received the rug today. I am very pleased with it and many thanks for your help.
Thank you so much for a beautiful carpet Adore. It is really adorable.Olga
Gute Qualität, netter Kontakt und schnelle Lieferung