excellent! thank you Christian for your patience with my order. Michaela B. Bratislava Slovakia
Have purchased my rug whilst chatting with Christian on IM not only customer service was exceptional by Christian , the item purchased was the exactly the item as as expected .delivered in impeccably packed . Immediate dispatch and excellent UPS tracking , customer service and delivery I am very pleased with the overall online experience with this company . With thanks I do recomend this company for your online rugs purchase. AG ( Australia) Erica G. Perth Australia
Es wäre Wünschesnwert wenn die Zollkosten/Bearbeitung bei der Bestellung ersichtlich wären . Sonst alles bestens Maurizio D. Widen Schweiz Antwort von Teppiche Online : Sehr geehrter Herr Di Carlo,

Es gibt tatsächlich Zollgebühren von etwa 8-10%. Leider wissen wir nicht vorher, wie sehr genau sie sind, bis der Teppich in der Schweiz ankommt. Aus diesem Grund berechnen wir die Mehrwertsteuer hier in Belgien nicht, was 21% beträgt. Wir könnten das tun, aber dann würdest du keinen Zoll bezahlen, stattdessen würden Sie am Ende etwa 10-13% mehr für Ihren Teppich zahlen, was mir sicher ist, dass Sie es nicht gerne machen würden.

Freundliche Grüße
Cristian
Teppiche Online
I received the carpet today. Thank you for making the change so easy, I like it! Have a good WE! Jaana K. Schaerbeek Belgique
An easy to use service! Ruth F. Luxembourg-ville Luxembourg
Thanks Cristian was great very helpful. Website was a little buggy but overall very happy Lee M. Box Hill South Australia
We were generally very pleased with the product and your efficient service. Thank you most sincerely. Sue Susan C.-H. London Groot-Brittannië (behalve Noord-Ierland)
Die Webseite ist sehr langsam. Der Kontakt ist sehr freundlich! Die Firma ist sehr zu empfehlen!!! Jochen L. Marl Deutschland
First time we bought a furniture of this value on internet. Good experience and a great quality of service with a help to find what we were searching. Thank you, we wish you all the best. Jacqueline & Pascal F. Loulé Portugal
Easy to deal with even though i only speak English and very helpful. Thoroughly satisfied with all aspect of my purchase. Victor E. Looe Grande-Bretagne
Overall, very happy with the provided services; excellent communications; punctual delivery. Very happy customer and highly recommended. Joseph V Santana de Mures Romania
Vielen Dank für den schönen Teppich und die schnelle Lieferung. Preis-/Leistungsverhältnis ist top! Kerstin H. Koeln Deutschland
Dear Christian, as promised please find attached a few pictures from our carpet which we still like very much. Best regards, Dietrich Dietrich R. Etterbeek België
Excellent service and very friendly company. I love my new rug Anne R. Scarborough Grande-Bretagne
Unfortunately, the UPS delivery system did not work for us. Attempted to reschedule the delivery for a different day but the carrier attempted to deliver it on the original date and no one was at home. UPS then left the rug at a local collection point which required us to carry the rug some distance to the car. Julian S. Teignmouth - Devon Great Britain Antwort von Teppiche Online : Dear Julien,

I'm sorry to hear that the UPS service hasn't lived up to the expectations. They should be trying to delivery on 3 consecutive days according to our contract, and if you are not at home on the first day they should leave a notice for you to contact them to re-schedule. They should only deposit the rug at a UPS collection point if they fail to find somebody at home after 3 attempts. Hopefully you will enjoy the rug for a long time, and we will in the meantime try to get UPS to improve.
Kind regards,
Cristian Sanduc
Online Tapijten
Super Auswahl, faire Preise, sehr schnell Lieferung und unkomplizierte Abwicklung. Vielen Dan! Juerg H. Lufingen Schweiz
Dear Cristian, After numerous times of bothering you I just wanted to thank you for excellent, precise and friendly service. The carpet arrived today just as planned and looks marvellous! With best regards Kati Ylitalo Kati Y. Lahti Finland
Very happy with our carpet Hollar R. Peniscola Spain
Beautiful carpet. Very fast delivery. Thank you :) Susanna H. Kiiminki Finlande
Herzlichen Dank für die Lieferung. Herausheben möchte ich die kompetente bedienung und der gute Service. T. Heinrich Thomas Windisch Schweiz
Er gefällt uns sehr gut und die Farbe passt! Vielen dank, für den unkomplizierten Umtausch!!! Sehr guter Service und netter Kontakt Czech O. Braunschweig Deutschland
Very happy with the overall service Genovese A. Qrendi Malta
Gute Qualität, netter Kontakt und schnelle Lieferung Brigitte H. Hachenburg Deutschland
Very good quality, price and service. Thank you Marco D. Stuttgart Deutschland
Die Kommunikation mit Ihrem Unternehmen ist etwas unpersönlich. Ich hatte daher Sorge, dass mit Zustellung und Lieferung alles klappt. Es hat alles geklappt, aber ich hätte mich über einen persönlichen Ansprechpartner mit Namen für den Notfall gefreut. Das wäre die einzige Anregung. Hat alles top geklappt, superschöner Teppich, vielen Dank! Priyani T. Frankfurt am Main Deutschland
Thank you so much for a beautiful carpet Adore. It is really adorable.Olga Olga P. Prague Czech Republic
Dear Christian, Today our carpet arrived. We love that new piece in our apartment. Thanks for your support and your reordering and delivering of the carpet with ups. Best regards fromStuttgart Germany Alex Alexander R. Stuttgart Deutschland
Dear Cristian, I got the carpet yesterday. Thanks again for your help. Best, Ulli Ulli S. Paudex Schweiz
Teppich sollte sofort verfügbar sein, war es aber leider nicht. Telefonisch war die Nachfrage auch schwierig, da kein Deutsch gesprochen wurde. Antworten auf Mails habe ich allerdings immer sehr schnell bekommen und der Service zum Versand des Teppichs war toll. Daher würde ich bei euch wieder kaufen! Silvia W. Moenchengladbach Deutschland
Es gab Probleme beim Anlegen meines Accounts und bei der Durchführung der Bestellung mit dem Account. Sonst war alles Bestens - telefonischer Kontakt war sogar am Samstag möglich (und sehr hilfreich)! Norbert P. Soeding Österreich
More runners please :) Eller E. Tallinn Estonia
We have received the carpet! Looks great! Thank you! I will recommend your company to my friends if they will need carpet.Great service! Best regards Robert Robert K. Tallinn Estonie
Everything was great! I love our carpet. Thanks! Lucie Brussel Belgium
Nice product for reasonable price, thank you. Kotlik J. Pribram Czech Republic
Very good, thank you! dellow j. Stockholm Suède
thank you Ugne S. Panevezio raj. Lithuania
Everything was smooth from the beginning.. The person I had a chat at first was very helpful and informative. I would definitely go and order again if a need for a new rug. Pete Joonas P. Helsinki Finlande
Ihr Service ist perfekt , der Teppich sowieso , das wusste ich schon vorher. Lieferzeit war prompt wie versprochen ! Danke Doris S. Meiselding Österreich
Thank you ! Alexey E. Schoten Belgium
Very happy with my order & price was very competitive. Delivery time was excellent. Would highly recommend your company. John C. Dublin Ireland
Ihre Adresse werde ich mit Vergnügen weiterempfehlen - und ev. auch selber wieder einmal berücksichtigen. Herzlichen Dank und 'gute Weihnachtsgeschäfte'! Freundliche Grüsse Mariann N. Mariann N. Zürich Schweiz
Very pleased with the overall experience. Lucia C. Madrid Spain
Have bought rug from you before was very satisfied with the quality and price Would definitely buy again Andrea Tawse Andrea T. Aberdeen Grande-Bretagne
Very good service. Communication extremely good. We will certainly recommend you to others. Gerard M. Killaloe, Co Clare Ireland
Excellent communication and customer service. Kirsty C DOCKLANDS VICTORIA Australia
My only concern is that only one driver was sent to deliver the carpet so I had to help him from the street up 2 flights of stairs and I am a 60 year old lady!! If I had been unable to help I do not know what he would have done. Otherwise, very satisfied! Jenny H. Amsterdam Pays-Bas
Very happy with service from Christian, with the rug and with the delivery. Great selection, but one or two from catalogue not in store (understandably, the selection is already huge). Will come back next time I'm looking for a rug and would recommend you. Jennifer L. Schaerbeek Belgium
der Teppich ist am Montag, wie angekündigt, geliefert worden. Die Qualität ist sehr gut und wir sind sehr zufrieden mit Ihrem Service. Wir werden Sie sehr gerne weiterempfehlen. Wir wünschen Ihnen schöne Weihnachten und alles Gute für 2017. Mit freundlichen Grüßen Silvia Silvia K. Petersberg Deutschland
Hat alles sehr gut geklappt. Auch bei meiner Nachfrage wurde mir prompt geantwortet. Teppich kam gut verpackt und unversehrt bei uns an. Vielen Dank! Barbara R. Salzburg Österreich
We would recommend to our friends. Good choice. And will order again. Tarmo Tallinn Estonia
Lovely rug and great service. Very happy customer. Christian particularly helpful and knowledgable. Thank you. greg j. Fleet France
Alles OK. Die Lieferzeit war allerdings viel zu lang! Ulrich W. Celle Deutschland Antwort von Teppiche Online : Sehr geehrter Herr Wuttke,

Bitte nehmen Sie unsere Entschuldigung für die Verspätung, aber in diesem Fall hatten wir Pech mit der Weihnachtszeit und Ihren Urlaub, als Sie den Teppich nicht erhalten konnten. Dies führte zu den zusätzlichen 3 Wochen für die Lieferung der Perletta Teppich. Die Ligne Pure Accessoires wurden sofort verschickt. Freut mich zu sehen, dass für den Rest alles in Ordnung ist und dass Sie Ihre schönen Teppiche noch viele Jahre genießen werden.

Sie können uns jederzeit kontaktieren, wenn Sie weitere Fragen haben.

Mit freundlichen Grüßen,
Cristian
TeppicheOnline
friendly and precise service; very good value for money; I am perfectly satisfied Jozef Franz H. Brussel Belgium
We were looking for a very specific rug - we knew the brand and model. Found the website via Google. Very easy to use, and happy that there is shipping to Israel. Shipping was great - quick, packaged very well. (A little expensive, but air freight for a heavy rug wouldnt be cheap...) Had a great purchasing experience. However, I did submit a question via the website (about care for the rug and using a vacuum/ dyson vacuum), and have yet to receive a response. David H. Raanana Israel Antwort von Teppiche Online : Dear David,

Great to hear that you enjoyed the online shopping experience on our site ! :-)

We haven't yet received any email regarding vacuum cleaning, but we saw your reaction/evaluation and we take this opportunity to answer it :
Your confirmation email contains the basic care instructions, including vacuum cleaning. See below a copy of this :

Please follow the following simple steps and you will be enjoying your carpet for much longer:

Clean your carpet regularly with a commercially available vacuum cleaner to remove dust and dirt.

Some individual threads may come loose during the first few weeks of use. Do not pull longer threads protruding from the pile. Cut off these threads with a pair of small scissors.

Remove stains using a damp cloth. Do not rub. Do not allow stains to dry.

Have the carpet cleaned by a professional carpet cleaner should more intensive cleaning be required.

These carpets are suitable for underfloor heating and they are antiallergenic.

If there is anything more specific you want to know, please don't hesitate to contact us.

Kind regards,
Cristian
Everything was great, thanks! Manuel F.B. Helsinki Finland
Needs a filter by price. Uldis M. Riga Latvia Antwort von Teppiche Online : Dear Uldis,

Many thanks for your suggestion !

Because of the way the products are displayed on the site, a price filter is not possible right now. We have one product with multiple sizes.

However, you're 100% right, it would be easier to have this filter, and we are looking at the possibilities to do this in the future.

In the meantime we hope you fully enjoy your purchased carpet.

Kind regards,
Online Carpets
alles super!!! Christoph T. Bad Reichenhall Deutschland
Wir sind sehr zufrieden mit der gesamten Abwicklung (sehr gute und nette Kommunikation, schnelle Lieferung in vorgestellter Qualität). Werden jederzeit gern wieder bestellen und auch weiterempfehlen. Mit freundlichen Grüßen D. Fuhrmann Dieter F. Wismar Deutschland
Everything was according to the website informations. Bilácz Z. Budapest Ungarn
Thank you very much ! Veel dank ! Craciun O. CUGIR Roumanie
OUTSTANDING I would like to inform you that today I received the carpet. ...it is far beyond my expectations. I mean I knew it was beautiful, but seeing it ..it is so much more...... simply wonderful. will certainly shop from your site again MANY thanks Maria Maria G. Mosta Malta
The carpet looks even better in my apartmen.Colors are very beautiful.Great quality and fast shipping. MATIJACA I. SPLIT Croatie
The rug I bought for my daughters room sheds a lot of fibres. I hope it will continue to look good in the longer-term, despite this. Ruth F. Luxembourg-ville Luxembourg Antwort von Teppiche Online : Dear Ruth,

This is absolutely normal in the first few weeks. Regular vacuum cleaning will help stop this quicker. Please keep us informed of the progress.

Kind regards,
Cristian
onlinetapijten.be
We just received the second carpet and are also pleased with this one. Have a nice week-end, Jacqueline & Pascal F. Loulé Portugal
Komme gerne wieder!!! Roger T. Kuesnacht Schweiz
Correcte en snelle aanpak en communicatie. Persoonlijke service en prachtige kwaliteit van tapijten. B.D. Rupelmonde België
Good selection of rugs, great prices, fast delivery. Just you need to improve communication with the client ( confirmation email, email about despatching ) . thanks Sylwia M Ashbourne Ireland Antwort von Teppiche Online : Thank you Sylwia for your feedback. We are trying to improve the communication, but most of times the main cause for not receiving emails from us is because they land in a SPAM folder. There is very little we can do about this, as these are local server settings, done by either yourself or the mail/internet provider. We are however looking into a way around this and we hope to be able tofind a decent solution soon.
Kind regards,
Online Carpets
Very good service. I will recommend you to friends and colleagues B. Bernt Iver Ferdinand Watermael-Boitsfort Norway
Great carpet, great service. I am so happy with my choice! Monica C. Goteborg Sweden
Great company, fantastic you also deliver internationally at no extra charge! YVONNE P. WALTON ON THAMES Great Britain (except Northern Ireland)
Leider dauert das Laden Ihrer Seite etwas lange. Ansonsten alles top! Sybille K. Fuerth Deutschland
excellent service. Extremely satisfied with both purchasing / delivery and by actual carpet. Claire A. Marsascala Malta
Hi There, Im delighted with my purchase of ivory/brown rug,it looks good, feels good and is of top quality craftsmanship. If i require another rug ,ill be back to you Thanking you Peter Madden Madden P. Athlone Ireland
I was most impressed with the service I received and the prompt delivery of the rug which is wonderful . Thank you. Helen E. Eastbourne Great Britain
thank you for the lovely carpet and the great service. A great experience overall. Alan W. London Great Britain
Fully satisfied, would order from you again. Thanks. Timothy A. Vienna Austria
Beautiful looking carpet, very well received by my 4 year old boy. Although it’s not wool, it almost feels like it is, it ‘s thick and warm. Very nice customer service as well, promp response and delivery on time. Georgeta D. onesti Roumanie
I got the carpet today. It is beautiful. I am also extremely happy with the swift service both from you and UPS. Thank you very much. Linda H. Varna Bulgarie
Delivery was a bit slower than I initially expected, but overall I am satisfied, the carpets arrived in good condition. F. Budapest Hungary
Website could be slightly faster sometimes, a small change that could make a big impact. My rugs were on backorder and took quite sometime, which was okay but could have been communicated sort of midthrough to keep me updated and relaxed. Kenneth sundnes k. bodo Norvège
I am very satisfied with the rug I ordered. The communication with the staff was excellent. I had to wait for my order for a few months, but it was a specific-size rug so I understand it's a long procedure. Urszula S. pinczow Poland
Excellent service, and very nice to deal with. Will definitely use your site again. Regards. Mary Peter & Mary Portmarnock, Co. Dublin Ireland
Just to let you know I received the rug today. I am very pleased with it and many thanks for your help. Susan H. Tonbridge Great Britain
Excellent service, prices and delivery Joel L. Helsinki Finlande
Very satisfied , i'll buy again in next future alberto b. castelfranco veneto Italy
Kommunikation kann ich nicht beurteilen, da alles ganz reibungslos geklappt hat. Sabine S. Bempflingen Deutschland

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